Customer Service Representative (Bilingual Spanish)

Build Strong Client Relationships with England Logistics

At England Logistics, our business is logistics, but our passion is people.
As a leading third-party logistics provider, we take a people-first approach to supporting our clients and partners across the industry.

We are seeking a Bilingual Spanish Customer Service Representative to support and grow our factoring client portfolio. This role plays a key part in maintaining strong client relationships, resolving account issues, and delivering consistent, high-quality service in a fast-paced environment.

Why Join Us?

• Compensation: $19.50 an hour. Bonus potential of up to $500 per period.
• Stable & Supportive Role: Join a collaborative team focused on client success.
• Comprehensive Benefits: Medical, dental, vision, and 401(k) options available.
• Work-Life Balance: Paid vacation, holidays, and sick time.
• Career Growth: Ongoing training, mentorship, and internal advancement opportunities.
• Team Culture: A positive, professional environment with recognition and team engagement.

What You’ll Be Doing

• Provide timely, professional customer support via phone and email in English and Spanish.
• Serve as the primary point of contact for assigned clients.
• Resolve client account issues by collaborating with credit, collections, operations, and other internal teams.
• Train clients on company systems, reports, and processes.
• Handle inbound and outbound client communications.
• Maintain accurate records and ensure attention to detail across all client interactions.
• Manage multiple priorities while meeting department activity and performance goals.
• Retain clients by delivering consistent, reliable service.

What You Bring to the Role

• Bilingual proficiency in Spanish and English (highly preferred).
• Strong customer service and phone communication skills.
• Ability to resolve conflict professionally and efficiently.
• High attention to detail and strong organizational skills.
• Comfort working in a fast-paced, team-oriented environment.
• Adaptability and problem-solving mindset.
• Willingness to learn, be coached, and grow within the organization.
• Proficiency with Microsoft Office (Excel, Outlook, Adobe Acrobat).
• Ability to quickly learn and navigate multiple software systems.

Success Metrics

• Consistently provide high-quality customer service.
• Meet retention, response time, and activity goals.
• Communicate clearly and professionally with internal and external stakeholders.
• Adhere to company policies regarding attendance, punctuality, and professionalism.

Equal Employment Opportunity

We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.